Hi Stephen,
Just wanted to let you know how fantastic Brent was at installing my new heater.
I had phoned Braemar heaters on 22nd August asking for help in choosing a new heater for my house. Within an hour I had a response from Brent who was working near my area that he would call in late that day on his way home to advise. He arrived when he said he would, was very down to earth and chose the best heater for my circumstances. He sent his quote when he said he would and I accepted it straight away. He then went out of his way to collect the heater instead of waiting for it to be delivered which meant I had the heater installed within two days of accepting the quote.
His service didn’t stop there! I had told him my epic story of waiting for service to the gas heater and to the air conditioner and all the costs associated with these unsuccessful services in hope I could get some sort of heating into the house. During his installation he discovered exactly why the air conditioner wasn’t heating the house although the unit was working (as the air conditioner service person did acknowledge). The ducting for the air conditioner in the roof space had become disconnected (although the air conditioner service invoice stated the ducting had been checked). He took a photo of the problem for me and repaired it on the spot. Way beyond the call of duty!
And it didn’t stop there. Today, three months later, I sent Brent a text asking if he still had the photo on his phone. He responded with the photo and enquired how things were going.
Very personable, very caring and extremely good at his job.
Brent came to me thorough Hi Tech Services. Would I recommend them to you – you bet you life on that one!!!!

Many thanks

Adrienne Watson

 NSW